iMeshh Knowledge Base

FREQUENTLY ASKED QUESTIONS

  • Does iMeshh take commission?

    iMeshh really want you to succeed so iMeshh does not take any commission or fees for any sale. The money you earn goes straight into your Stripe.com or PayPal account. Stripe then takes a small transaction fee. This is usually around 1.5% depending on your location, or 3.5% for PayPal, but please be sure to check out their pricing page for more information.

    Stripe and PayPal takes a small fee because like any payment gateway, or any bank transfer method (internationally), they need to make money to keep their services running. However, because iMeshh does not take any fees, you'll be getting the best sale rate from any online store!

  • How do I link Paypal

    Linking to Paypal can be done in only a couple of minutes.

    1. Turn your PayPal account into a business account. This just means you can add a system to receive payments or create your own shop.
      This takes about 30 seconds
      https://www.paypal.com/bizsignup/#/upgradeBusinessAccount
      1. Make sure that your business account accepts foreign currencies, So people from other countries can purchase your products without any issues 
        https://www.paypal.com/businessmanage/preferences/payments
    2. Go to this link and click "Request an API Signature"
      https://www.paypal.com/businessprofile/mytools/apiaccess/firstparty/signature
    3. Go to the vendor dashboard
    4. Click Settings on the left side menu https://www.imeshh.com/store-manager/settings/
    5. Copy and paste your API Username, Password and Signature from PayPal into your iMeshh Dashboard
      Vendor Dashboard > Settings > Payments > Paypal
    6. Click save at the bottom right of the screen

    Note: This MUST be entered correctly and consist of your API username, password and Signature, or you will not receive payments and your buyers will not receive your products

  • How to set up Stripe payments

    NOTE: It is very important to set up payment details first before uploading a product

    1. Go to the vendor dashboard
    2. Click Settings on the left side menu https://www.imeshh.com/store-manager/settings/
    3. Click Payment on the sub-menu
    4. Make sure Stripe is showing in the dropdown
    5. Click Connect to Stipe (if this option is not visible, toggle the preferred payment method on and off)
    6. Fill in this short form and authorize access to the account at the bottom - This allows iMeshh to send the money over to you

      Alternatively, you can sign into a pre-existing Stripe account using the link at the top right of the form.

    7. Now every time you sell a product, the money will go straight into your Stripe account!
  • How to upload a product

    Simply head to this link https://www.imeshh.com/store-manager/products-manage/ and fill in the form with as much detail as possible about your product.

    Be sure to look over the Terms and Conditions page to make sure the product you are uploading follows these rules. For example here are a selection to note:

    • The product must be your own and not contain any copyrighted material
    • The product images are an accurate representation of the product you are selling
    • Must not contain any personal information or data without consent from this person.

    If you think we are missing a category, get in touch and we can look into this for you.

  • How do I customise my store?

    Head to the settings page: https://www.imeshh.com/store-manager/settings/

    Click on "Store" and then fill in the details you want for your store. Make sure to add a logo and banner for extra personalization!

    More personalizations coming in the future!

  • How do I render a product for selling?

    We have put together a simple lighting set up which should render your products very nicely for publishing onto the store.
    Please check it out! Once downloaded, just append your new product into the scene and hit render.


    https://www.imeshh.com/product/product-lighting-scene/

  • Where are my 3D products stored?

    Products you upload are saved onto a Digital Ocean storage system which is held outside of iMeshh for extra security. They, like Amazon S3 have incredibly secure and reliable servers.

    Here are some of their security measures

    • 24/7 Physical security guard services
    • Physical entry restrictions to the property and the facility
    • Physical entry restrictions to our co-located datacenter within the facility
    • Full CCTV coverage externally and internally for the facility
    • Biometric readers with two-factor authentication
    • Facilities are unmarked as to not draw attention from the outside
    • Battery and generator backup
    • Generator fuel carrier redundancy
    • Secure loading zones for delivery of equipment

    Click here to see more information

    https://www.digitalocean.com/legal/data-security/




  • How do I access my store?

    Click on "My Store" at the top left of the vendor dashboard.
    The Vendor dashboard can be accessed through the "My Account" page.

  • Can I buy anything with the tokens?

    Make sure to tick the "Token Products" checkbox on the sidebar to see all token products

  • Can I just buy an item with money rather than tokens?

    Absolutely! However remember to only put token products into the cart, and any additional non-token products need to be purchased separately.

  • Do vendors products have the same usage rights as iMeshh's own products?

    Vendors may have their own resale terms. If they do not specifically specify their own usage terms on their product pages, then they will by default use the iMeshh store terms mentioned in more detail in the below points.

  • Can I upgrade or downgrade my subscription?

    Totally! Again, as there is no strict contract, you can freely upgrade or downgrade to whichever subscription tier you prefer. Again, go to My Account>Subscriptions and click “Upgrade/downgrade”. From there you can select your new subscription

  • Can I cancel my subscription?

    Absolutely. There is no strict contract, just month to month. If you want to cancel just go into My Account>Subscriptions and click cancel. Your subscription will no longer renew and you will keep your remaining tokens until the specific roll-over duration has finished. This is 1 month for Basic, 3 months for Pro and 6 months for Premium.

  • Is your payment method safe?

    We use Stripe payments which, like PayPal, is a leader in online payments. However, we believe Stripe to be a superior platform for subscription-based payments and offers a very secure payment system.

  • Will I be charged for an item I have already purchased?

    Nope. Once purchased, you will never need to purchase it again. Either find the item in your downloads section in “My Account”, or find it on the shop and you should be able to download it directly through there.

  • Will I be charged to upgrade?

    Not immediately. After you upgrade you will be given the option to either; wait until your usual renewal date to pay the new higher amount and receive your increased amount in tokens, or renew immediately and pay the new higher fee immediately, receive your tokens and start a new renewal cycle from that day.

  • Will I be charged to downgrade?

    You will not be charged to downgrade, and you will keep your tokens for the specific roll-over period that you purchased them on.

  • What is the refund policy?

    All buyers will contact the seller of the product if they require a refund. iMeshh does not intervene, as long as the product uploaded does not break our own rules (for example, selling an fake product with no actual download)

    iMeshh is just a platform to allow our Vendors to sell their products. Just like a car boot sale, if you buy a defective product, you go to the seller itself and not the manager of the car boot sale.

  • Can I sell your models if I put my own textures with it?

    Sorry but the models you purchase are for your own use only. You cannot sell our models

  • How do I get my free monthly item?

    Free monthly items are only available for Pro or Premium members. These will be found under the My Account > Subscriptions, page and will only be available for free for one month before they are put into the shop at full price for other users to purchase and download

  • Can I modify your models and then resell them?

    Sorry but also no. Even if you want to modify them “quite a lot”, that is still a subjective amount and hard to specify so it is forbidden to modify our models by any amount and re-sell them.

  • Can I continue to use your models after I end subscription?

    Even if you live past 100, those are your models to use forever (or as long as iMeshh is alive, we hope we will still be here in 100 years in some form). Just don’t resell them and it’s all good.

  • Can I use the textures that come with the models on other projects?

    Yes! You can use them on other models and can be rendered on both personal or commercial projects, but you CANNOT resell the textures or package your own models with our textures to sell.

  • Can I use your model in a video game?

    Only if the video game IS private and is NOT open-source. All game developers using our models must be told not to distribute iMeshh models outside of the game development environment.